Our website www.budapesthotels.com and company Panaco Tours is referred as Budapest Hotels within this page.

Where to pay?

You will be required to pay at your accommodation/hotel!

Cancellations:

Cancellations are accepted in writing (email/fax) ONLY!
Reservation changes reported directly to the hotel will not be accepted. Budapest Hotels charges NO CANCELLATION FEE as long as the client`s reservation is cancelled up to 72 hours before their planned check-in date at the hotel. A client`s failure to arrive at the hotel without first canceling their reservation by one of the above methods ("no-show") or any cancellations made less then 72 hours before the client`s planned check-in date at the hotel are subject to a penalty, equal to the cost of the first night`s accommodation for each room reserved.

NO CHARGE IN ADVANCE TO YOUR CREDIT CARD, ONLY IN CASE:

Cancellation 72 hours or less prior to arrival cannot be accepted and first night`s charge will apply.

No Show at hotel will not be accepted and first night`s charge will apply.

Reservation Changes

Reservation changes can be made at any time according to hotel room availability and incur NO FEE unless the change is made less than 72 hours before the client`s original check-in date at the hotel, in which case they will be charged the cancellation penalty of the cost of the first night`s accommodation for each room reserved. In order to ensure accuracy Budapest Hotels only accepts Reservation Changes in writing by the following methods:

• An email addressed to the Budapest Hotels customer service team
• A fax to the Budapest Hotels customer service team on +36 (1) 4300833

Clients may also extend or shorten their reservation at a given hotel as long as they inform Budapest Hotels of the request by telephone or one of the three methods above at least 24 hours before their original check-out time. The hotel must also be informed of the client`s wish to extend or shorten their stay and ensure that the hotel`s records are changed accordingly.

Budapest Hotels` Room Rates

The hotel rates Budapest Hotels provides for its clients on its website are available ONLY through Budapest Hotels` Reservation Service. Clients should NOT call the hotel in question directly, as these lower room rates are not available directly from the hotel.

Disclaimer

Budapest Hotels makes every effort to ensure that the information that appears on its website is accurate. However, Budapest Hotels does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without any notice.

Complaints

In the case of any problem or complaint, it is imperative that the client informs Budapest Hotels at the earliest opportunity in order that they have the opportunity to rectify the situation as quickly and efficiently as possible. Any complaint, which cannot be resolved locally, must be notified in writing to Budapest Hotels within 3 (THREE) days of the end of the service provided. A copy of the complaint must also be submitted to and signed by the hotel manager. If a client fails to follow this procedure this may hinder Budapest Hotels` ability to rectify the complaint and reduce or resolve any claim that the client may have.

Hotel Information

All hotel information that is published on the Budapest Hotels website is subject to change without notice. Budapest Hotels has visited all its featured hotels and every effort has been made to describe the hotels as accurately as possible. However, Budapest Hotels cannot accept responsibility for facilities, which are temporarily unavailable, are under renovation or not suited to the individual`s tastes or preferences. Redecoration and maintenance is necessary to the upkeep of the hotel and may take place without prior warning, whilst the hotelier or supplier will endeavor to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. Budapest Hotels cannot accept responsibility for any disturbance or inconvenience to the client beyond their control nor for accidents in a hotel or loss caused by hotel management or staff.

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